At love your CV, we don't believe in "small print". We want to be up front and honest with all of our clients about what we offer and the timescales that we work within. We aim to provide a fully tailored service that's as individual as our clients are, and to that end we make the following promises:
1. We aim to please every single client - we don't stop working on your documents until you're 100% satisfied with our service
2. We will revise your documents as many times as is necessary until you, the client, is entirely happy
3. Our turnaround is 72 hours from receipt of payment, although during busy periods/weekends this may be slightly longer... but we will always tell you this first!
4. Your CV and any associated documentation will be delivered in MS Word format
5. We won't pass your details on to anyone else. Ever.
1.1. By placing an order with love your CV ("we/us/our"), you, the Client ("you/your"), agree to accept our Terms and Conditions.
1.2. We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
1.3. Furthermore, your access to and use of www.loveyourcv.com and other web sites owned by us (the/our "web sites") are subject exclusively and strictly to our Terms and Conditions.
1.4. No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
1.5. We retain the right to revoke your right to continued use of our services at our discretion.
1.6. Your statutory rights are not affected by any of our terms, conditions or policies.
The following clauses relate purely to our CV writing service and are obviously not applicable to our interview coaching service.
1.7. We can only commence work on an order once we have received your details. Once you have paid for your order you will send the CV (via email). Our turnaround times are timed from the point at which we receive the information which is required to complete your CV.
1.8. Once you have ordered, you will have your first draft within 2 working days except during periods of high demand where this might take a day or so longer.
1.9. Failure by us to meet the timescales of either express service will entitle you to a refund of the appropriate premium paid. We can not be held liable for any further losses incurred as a result of failure to meet these timescales.
2.1. We endeavour to respond to all correspondence, including complaints, within a maximum of 72 hours from receipt. All complaints must be made in writing, via email.
2.2. We will endeavour to settle any complaints to our client's utmost satisfaction. Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.